Comments for LaBov Sales Channel

Comment on The value of a loyal customer by David Keuhner

David Keuhner — Mon, 24 Jan 2011 15:39:26 +0000

Dear Barry

This is fantastic and so true. Back when I ran Ruth’s Chris Steakhouse in Washington, DC we would always go through this exercise. What’s the value of a loyal customer? We put the lifetime value at easily over $100K per loyal guests. Whether it was from actual business, referrals or even the friendship. One question we used to ask is, “what’s the value of saying Thank you?”

Today we look at the same thing as it applies to our business. We concentrate on the experience and the long term value of loyalty.

Cheers and thanks for posting

Comment on Please and Thank You by Dan Merchant

Dan Merchant — Wed, 17 Nov 2010 22:32:52 +0000

Thank you

Comment on 9-5 What? by Sonya

Sonya — Thu, 15 Jul 2010 11:14:05 +0000

Well, thank you.

Comment on 9-5 What? by Dan Merchant

Dan Merchant — Wed, 14 Jul 2010 13:51:36 +0000

Good advice

Comment on Be true to the brand soul by David Keuhner

David Keuhner — Tue, 13 Jul 2010 13:09:26 +0000

This is such a great message. We live our brand every day yet our clients live our brand. Without our clients, we don’t have a company. Without our winery partners believing in our company and our brand, we don’t have a company. We do everything within our power to represent our brand on a daily basis.

Whether it’s a simply phone call to say thank you, a hand written thank you note or an arrangement of flowers. We believe your brand is much more than a logo, it’s the passion of what it stands for, it’s the customer experience.

Best,

David Keuhner
Founder & CEO
Destination Cellars

Comment on Perfection is overrated. by Dan Merchant

Dan Merchant — Mon, 28 Jun 2010 15:08:24 +0000

True…but darn near perfect is a good thing!

Comment on Do Not Saturate by ScLoHo (Scott Howard)

ScLoHo (Scott Howard) — Fri, 21 May 2010 11:02:11 +0000

Some excellent points. In this speed of light internet age, word of mouth has become a significant factor in a businesses success, which means everything you do and how you do it, (reputation) can speak just as loud as your advertising messages and planned marketing communication.

Comment on The great social experiment by Honda Repair Service Manuals

Honda Repair Service Manuals — Thu, 22 Apr 2010 17:06:06 +0000

Owner manuals have always been freely available from bookshops and dealerships, as well as on the Internet, but the major problem has been that they tend to be pretty expensive. A new site that permits you to download them free of charge, however, means that you really don’t need to worry about the cost (which can often be as much as it costs to get a fault repaired, depending on the car you have). Honda Service Manual

Comment on Magalog: the right mix by Mike Klassen

Mike Klassen — Tue, 30 Mar 2010 14:31:23 +0000

One growth area for magalogs is consultants. They’re using them for the same reasons you mentioned… sharing expertise, offering tips and useful content, etc.

While, in their case, the magalog may not lead to an immediate sale, it begins the sales process and helps to establish the consultant as an authority in his/her niche.

It also helps them stand out from their competitors who are mailing more traditional sales material.

Comment on Ask for Forgiveness Rather Than Permission by Sonya

Sonya — Thu, 25 Feb 2010 13:03:18 +0000

Well said. Thanks for the comment.