If you’re a dealer, I’d love to know – do you really respect, really love the manufacturer(s) you represent? Or is it a battle? Are they a necessary evil? Is it somewhere in between?
It seems that there is almost always acrimony between the dealer and the manufacturer. IS there a manufacturer doing it right? I’d [...]

Remember when Acura first came out? It was almost as good as Mercedes – and cheaper. Then came Lexus. It was better than Acura (at least they said it was) and just short of a Mercedes – while costing more than Acura, still less money than Mercedes. That was more than 15 years ago. Now, [...]

As a small business owner, I used to be embarrassed (oh, pride!) when our company had an employee leave us, mostly because of my fear that our client would be unhappy, or at least disappointed (which usually never ended up being the case, fortunately). Today, the large corporations I’m familiar with are facing extraordinary change. [...]

Recently, a number of large corporations have announced plans to relocate their operations across the country. Certainly, it’s not a cheap decision to make. And, they’ll certainly lose some valuable people. Is the idea that it’s easier to discard the old way of doing things – along with most of the people – than to [...]